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Privacy Policy

XIO AI – Privacy Policy

 

Last updated: DEC 2025

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This Privacy Policy explains how XIO AI (“we”, “us”, “our”) collects, uses and protects your information when you visit xioai.ca or contact us.

 

If you have any questions, email us at info@xioai.ca.
This is a general template and not legal advice.

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1. Information We Collect

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We collect information in three main ways:

  • Information you provide

    • Name, email, phone number, company, job title

    • Details you submit through contact forms, demo requests, pilot inquiries or email

  • Information collected automatically

    • IP address, browser type, device type, pages visited, time spent on pages

    • Cookies and similar technologies that help us understand how the site is used and improve it

  • Information from third parties

    • Analytics tools and marketing tools (for example, website analytics and email platforms)

You can usually control cookies in your browser settings, though some site features may not work properly without them.

 

2. How We Use Your Information

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We use your information to:

  • Respond to your messages, demo requests and pilot program inquiries

  • Provide and improve our exoskeleton and robotics-related services

  • Operate, secure and improve our website

  • Send product updates and marketing (where allowed and based on your preferences)

  • Comply with legal obligations and protect our rights

We only use your data for the purposes described here or for related purposes that are compatible with them.

 

3. How We Share Your Information

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We do not sell your personal information. We may share it with:

  • Service providers (hosting, analytics, email, CRM and similar tools)

  • Professional advisors (lawyers, accountants, insurers) where necessary

  • Business partners if needed to respond to your request or deliver services

  • Authorities if required by law or to protect our rights and safety

  • Potential buyers or investors in case of a merger, acquisition or funding, under confidentiality

These third parties are required to protect your information and use it only for the services they provide to us.

 

4. International Transfers

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Your information may be stored and processed in countries other than your own, where data protection laws may be different. We take reasonable steps to protect your information when it is transferred internationally, in line with applicable law.

 

5. Data Retention

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We keep your information only as long as needed to:

  • Provide our services and respond to you

  • Operate our business

  • Meet legal, tax or reporting requirements

When it’s no longer needed, we delete it, anonymize it or store it securely as required by law.

 

6. Your Rights

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Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate or incomplete information

  • Ask us to delete your information in certain situations

  • Object to or restrict some types of processing

  • Withdraw consent where we rely on consent

To make a request, email info@xioai.ca. We may need to verify your identity before acting on your request.

You may also have the right to complain to a data protection authority. We encourage you to contact us first so we can try to resolve any issue.

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7. Marketing & Communications

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If you subscribe to updates or marketing from us:

  • You can opt out at any time by clicking “unsubscribe” in our emails or emailing info@xioai.ca.

  • We may still send you non-marketing messages (for example, about an active inquiry, pilot, or agreement).

 

8. Cookies & Tracking

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We use cookies and similar technologies to:

  • Remember preferences

  • Understand site usage and performance

  • Improve our content and security

You can control cookies in your browser. Some third-party tools may provide their own opt-out options as well.

 

9. Security

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We use reasonable technical and organizational measures to help protect your information from unauthorized access, loss or misuse. However, no system can be guaranteed 100% secure.

 

10. Children’s Privacy

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Our site and services are not intended for children under 16, and we do not knowingly collect information from them. If you believe a child under 16 has provided us with personal information, please contact info@xioai.ca and we will take appropriate steps to remove it.

 

11. Changes to This Policy

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We may update this Privacy Policy from time to time. When we do, we’ll change the “Last updated” date at the top of this page.

Your continued use of xioai.ca after changes are posted means you accept the updated policy.

 

12. Contact Us

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For any questions, requests or concerns about this Privacy Policy or how we handle your data, contact us at:

info@xioai.ca

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