Privacy Policy

XIO Ai ("XIO," "we," "us," or "our") is a Canadian company based in Ontario that sells wearable assistance products and supplies commercial service robots. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website xioai.ca or purchase our products.

Information you provide directly:

• Name, email address, phone number, and shipping address when you place an order
• Payment information processed securely through Stripe (we do not store card numbers)
• Inquiry details such as your name, email, company, product interest, task, optional phone, location and timeline, plus the referring campaign fields on your inquiry
• Account information if you create an account on our site

Information collected automatically:

• Device information (browser type, operating system, screen resolution)
• Usage data (pages visited, time spent, referring URL)
• IP address and approximate geographic location
• Cookies and similar tracking technologies

• To process and fulfill your orders, including shipping and customer support
• To communicate with you about your orders, demos, and product updates
• To improve our website, products, and customer experience
• To send marketing communications (with your consent, which you can withdraw at any time)
• To comply with legal obligations and protect our rights

We do not sell your personal information. We may share information with:

• Payment processors: Stripe processes payments securely on our behalf
• Shipping providers: To deliver your orders
• Website hosting and storage: Railway hosts the site and its MySQL database. Inquiry and subscription records are stored to handle your request or consented subscription.
• Email delivery: Our configured email service delivers inquiry notifications and customer communications.
• Scheduling: Calendly handles booking details when you follow a consultation link.
• Analytics: Google Analytics 4 measures page visits and actions only after you allow optional analytics. We do not include names or email addresses in analytics events.
• Media and fonts: CloudFront, Wix-hosted media, YouTube and Google Fonts may receive connection information when their resources load. Third-party services may process data outside Canada.
• Legal authorities: When required by law or to protect our rights

Inquiry information is retained while handling your request and related business records. Newsletter consent is retained until you unsubscribe or ask us to delete it, subject to any recordkeeping requirements. Contact info@xioai.ca to request access, correction, deletion or withdrawal of consent.

We implement appropriate technical and organizational measures to protect your personal information, including SSL encryption for all data transmission, secure payment processing through Stripe, and restricted access to personal data. However, no method of transmission over the Internet is 100% secure.

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Withdraw consent for marketing communications
• Request a copy of your data in a portable format
• Object to or restrict certain processing activities

To exercise these rights, contact us at info@xioai.ca.

We use browser storage for your cart and analytics preference, and session cookies where account access requires them. Optional Google Analytics 4 starts only after you allow it. Choose Analytics preferences in the footer to change your choice. Declining analytics does not prevent shopping or sending an inquiry.

Our website may contain links to third-party sites (e.g., Calendly for demo booking, YouTube for video content). We are not responsible for the privacy practices of these external sites.

Our products and services are not directed to individuals under 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our site after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy, contact us at:

XIO Ai
Email: info@xioai.ca
Ontario, Canada