Privacy Policy

XIO Ai ("XIO," "we," "us," or "our") is a Canadian company based in Ontario that designs and sells wearable power-assist devices. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website xioai.ca or purchase our products.

Information you provide directly:

• Name, email address, phone number, and shipping address when you place an order
• Payment information processed securely through Stripe (we do not store card numbers)
• Communications when you contact us via email or book a demo
• Account information if you create an account on our site

Information collected automatically:

• Device information (browser type, operating system, screen resolution)
• Usage data (pages visited, time spent, referring URL)
• IP address and approximate geographic location
• Cookies and similar tracking technologies

• To process and fulfill your orders, including shipping and customer support
• To communicate with you about your orders, demos, and product updates
• To improve our website, products, and customer experience
• To send marketing communications (with your consent, which you can withdraw at any time)
• To comply with legal obligations and protect our rights

We do not sell your personal information. We may share information with:

• Payment processors: Stripe processes payments securely on our behalf
• Shipping providers: To deliver your orders
• Analytics services: To understand website usage (anonymized where possible)
• Legal authorities: When required by law or to protect our rights

We implement appropriate technical and organizational measures to protect your personal information, including SSL encryption for all data transmission, secure payment processing through Stripe, and restricted access to personal data. However, no method of transmission over the Internet is 100% secure.

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Withdraw consent for marketing communications
• Request a copy of your data in a portable format
• Object to or restrict certain processing activities

To exercise these rights, contact us at [email protected].

We use essential cookies to maintain your session and cart. We also use analytics cookies (Umami) to understand how visitors use our site. You can control cookie preferences through your browser settings.

Our website may contain links to third-party sites (e.g., Calendly for demo booking, YouTube for video content). We are not responsible for the privacy practices of these external sites.

Our products and services are not directed to individuals under 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our site after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy, contact us at:

XIO Ai
Email: [email protected]
Ontario, Canada