Frequently asked questions.

Start with the task, then review payload, occupied aisle widths, floor conditions, doors, lifts and charging. The robot finder creates a shortlist from listed specifications. XIO confirms site fit and configuration before a purchase.

Commercial robot equipment prices are listed in USD. They do not represent the final landed cost. Request a quote for your location that confirms freight, duties, taxes, configuration, deployment and support, with a CAD total where requested.

The 30-minute Google Meet consultation covers your workflow, model fit and quote requirements. It is an online consultation. A live equipment demonstration must be arranged separately and is subject to availability.

The written quote defines what is included. Mapping, training, network requirements, elevator or door integration and ongoing service must be confirmed for your site. Do not assume these are included in the equipment price.

The commercial listings show a 14-month warranty. Confirm its provider, start date, exclusions, service responsibilities and any commercial return conditions in your written quote before ordering.

Sports Assist is listed at C$3,199, Walking Pro at C$3,799 and Lumbar Assist at C$9,099. Compare their intended activities, weight, fit range and battery specifications. Prices and available configurations may change.

XIO wearables are offered for recreational or industrial assistance. They are not offered as medical or therapeutic devices and should not be purchased for treatment or rehabilitation. Follow the supplied operating guidance and confirm suitability before ordering.

Sports Assist lists an approximate waist range of 72-110 cm. Lumbar Assist lists a height range of 155-180 cm. Walking Pro sizing should be confirmed with XIO. Book the 30-minute wearable consultation before buying if fit is uncertain.

Single-unit product links open secure Stripe checkout. The cart supports a complete hosted checkout where available. For multiple units or products when combined checkout is unavailable, submit the complete order to XIO to arrange payment. An inquiry does not charge you.

Request authorization within 7 days of receiving the item. It must be unactivated, undamaged and in its original packaging, with proof of purchase. Email info@xioai.ca before sending a return. Shipping costs are non-refundable. See the terms for full conditions.

Wearables have a 1-year limited warranty for manufacturing defects under normal use. Exclusions include misuse, unauthorized repair, normal wear and conditions outside the operating limits. Contact XIO with proof of purchase and details of the issue.

XIO serves Canada and the United States. Confirm shipping costs and taxes at checkout or in your written commercial quote. For help, email info@xioai.ca or use the support form. A successfully saved inquiry shows a reference number.